1. Your Right to Cancel

• You may cancel this Agreement within 14 days of paying your deposit, provided work has not already started or is due to start within that period.

• To cancel, send written notice using the cancellation form provided with your estimate.

• Cancellation is effective from the moment it is posted or sent.

• If you cancel after work has started, you must pay for:

  • Any goods or services provided to date

  • Any expenses incurred

  • Any loss of profit suffered by the Contractor

Rescheduling Jobs

• For services under 4 hours, provide 48 hours’ notice.

• For services over 4 hours, provide 14 working days’ notice.

• Failure to give sufficient notice may result in additional charges or lost profit costs.

• We cannot guarantee availability for your preferred new date/time.

2. Definitions

• Agreement: This contract and the accompanying estimate

• Contractor: The service provider (us)

• Customer: The client (you)

• Goods: Materials used to complete your job

• Services: All work described in your estimate

• Normal Working Hours: 8am–5pm, Monday to Friday (excluding Bank Holidays)

• Estimate: The document outlining your services and costs

• Regulations: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2014

3. Pricing and Estimates

• Prices are listed in your estimate and exclude VAT.

• Estimates are valid for 14 days from the date of issue.

• Work by other trades is not included unless specified. If included, the Contractor will appoint subcontractors.

• You must ensure the site is accessible, with all necessary permissions and facilities in place.

• Additional charges apply if:

  • Extra work is needed due to unforeseen defects

  • The site is not prepared as agreed (e.g., furniture not moved)

• Waste removal and repairs are not included unless clearly stated.

• Vulnerable individuals and pets must not be present during or after works.

4. Payment Terms

• Payment is due on the day work is completed.

• Payments are only deemed complete when funds have cleared.

• More than three reminders will incur a £25 admin fee.

• Late payments over 5 days will incur daily interest at 8% above the HSBC base rate.

• Disputed invoices must be raised in writing immediately. We will work with you to resolve any issues.

• If payment remains unpaid after all reminders and resolution attempts, we may refer your account to an external Debt Collection Agency. You will be liable for all associated recovery costs.

5. Services

• We aim to complete work within agreed timeframes, though this is not guaranteed.

• Changes to design, scope, or materials may affect pricing. Any additional costs must be agreed upon and paid before continuation of work.

• If original materials are unavailable, suitable alternatives will be proposed, and the price adjusted accordingly.

• Drawings and illustrations in estimates are for guidance only.

• You are responsible for the accuracy of any specifications you provide.

• Additional work required due to third-party designs will be charged separately.

6. Ownership and Risk

• Responsibility for materials passes to you upon delivery.

• We retain ownership of all goods and materials until full payment is received.

• You must:

  • Keep goods safe and insured until ownership transfers

  • Allow us to reclaim goods if payment is not made

7. Guarantees and Exclusions

• Goods will match their description, and services will be delivered with reasonable skill and care.

• We do not guarantee:

  • Pre-existing fixtures or appliances

  • Work by third parties

  • Waste removal unless specifically included

We are not liable for:

• Issues resulting from your actions or incomplete/incorrect information

• Problems that arise from following your instructions (if we warned you of risks)

• Missing permissions or consents

• Negligence by third parties you employ

• Defects resulting from not following instructions (ours or the manufacturer’s)

• Defective materials you insisted on using after being warned

• Where applicable, we will transfer any manufacturer warranties to you.

Our liability is limited. We are not liable for:

• Indirect, special, or economic losses

• Loss of profits or data

• If we are at fault, we will either redo the work or refund the appropriate portion of the fee.

• All claims must be made in writing within 90 days of service delivery.

• Nothing in this Agreement limits our liability for death, personal injury caused by negligence, or fraud.

8. Ending the Agreement

Either party may terminate this Agreement immediately if:

• A serious breach occurs that cannot be remedied

• A remediable breach is not resolved within 30 days of notice

• Payment is not made within 7 days of the due date

9. Upon Termination

• A final invoice will be issued for any outstanding balance.

10. General Terms

• We are not responsible for delays due to circumstances beyond our control (e.g., natural disasters, strikes).

• If such an event lasts longer than 3 months, either party may terminate the Agreement.

• This document represents the entire Agreement between us.

• No third party has the right to enforce any part of this Agreement.

• If any section is deemed unenforceable, the rest remains valid.

• You may not assign or transfer this Agreement without written consent.

• This Agreement is governed by English law, and all disputes are subject to the jurisdiction of the English courts.